All my packages are sent from Mexico! 

Yes I do! I make national and international shipping via FedEx/UPS

Preorder products means that the product you're ordering is not in stock, so you'll be paying for the complete cost and once the presale is closed (usually they last 1-2 months), the products will not be available for purchase anymore and I will arrange the production with my manufacturer. 

Once products start the manufacture, leading time varies from product to product; smaller items require less time:

♡ BAGS: these can take from 6 to 10 months to be ready since they're handmade products, so I appreciate your patience! Please take this in count before making your purchase. The deadline starts after preorder has closed, not since the date you ordered, and there can be delays. 

♡ SMALL ITEMS (keychains, enamel pins, etc.): they take about 20-30 days to be manufactured and about 15 days more to be shipped to me.  

Any updates regarding the preorders will be announced via Twitter (@alatus_child) and via blog, so be sure to check the News every now and then or keep an eye on my Twitter! 

Live tracking is not available for preorders. Once your order has been shipped, you will receive an email with your tracking number, and you'll be able to track it from your account, the mail itself or just copy-pasting the number in the official tracking site of the courier used. All the shippings are fully tracked, so please keep an eye on your email and Spam folder just in case! 

Shipping rates vary a lot depending of many situations, but if you wanna know an estimate rate please write in the live chat or hit me up with a DM on Twitter with your country and ZIP code! 

Of course! please send a mail to info@alatus.shop (or contact me via DM in Twitter/live chat) with your order number (its a 4 digit number starting with #) and the new address info (in the same format that you wrote it the first time, please). If you also changed your phone number, don't forget to include that! without it I can't create your shipping label. 

To ensure that I send as much packages as I can at once, my work flow consists in packing many orders throughout the week, and once I reach the limit of labels, I schedule the pickup so the courier can come the next workday to pick the boxes. Sometimes this take 2 days, sometimes it takes me the entire week, so it's normal if your package hasn't moved in some days, please just give it a week. If your package hasn't moved after two weeks, contact me asap so we can check if there was a problem with your package!

Sure, you can always send a message via the live chat or ask on Twitter about your order, but remember that I cannot rush the production cause it's not in my hands, so I beg for your patience.

¡Lo que tienes que hacer es muy simple!